THE PRODUCT YOU ORDERED IS NOT SUITABLE?
You have 14 days (from receipt or collection of your parcel) to complete the return procedure. After this date, any parcels returned to us will be automatically refused. The customer is responsible for the shipping costs.
The items must be returned in their original condition and packaging, intact. In the event of non-compliance, a discount may be applied to the amount to be refunded.
Subject to the conformity of the returned products, we will create a credit note in the shop (available in your customer area under ‘my credit notes’). The credit note is valid for one year from the date of creation.
To ensure the tracking and proper handling of the parcels that we receive, please print and fill out the following document: Display PDF
The document should be included in your return parcel with the invoice to enable your parcel to be processed quickly.